Calls on top of the counter queue
Pharmacists serve the customers in front of them while the phone keeps ringing about hours, stock and prescriptions. Every call interrupts an already busy counter.
Pharmacies
AI voice agent for pharmacies
The AI voice agent for pharmacies answers every call, day and night, in English or Romanian. It gives opening hours and which pharmacy of the chain is on duty, checks whether a product is in stock or a prescription is ready through an integration with the pharmacy's system and passes medical questions to a pharmacist.
What the phone costs you today
Medical questions that need a pharmacist
A dose or a substitute cannot be answered by just anyone. Without triage, these questions mix with the simple ones and keep the pharmacist busy.
Who is on duty and until when
In the evening and at the weekend, people ring to find out which pharmacy of the chain is on duty and until what time. Nobody is left to answer.
How the agent helps
Opening hours and the duty pharmacy
The opening hours and which pharmacy of the chain is on duty come from the documents you upload. The virtual receptionist answers on the spot, day and night.
Stock checked through an integration
Through an integration with the pharmacy's system, the agent checks whether a product is in stock and tells the caller straight away.
Prescription status without the queue
The caller asks whether the prescription is ready, and the agent checks in the pharmacy's system, through the same integration.
Never medical advice
The agent never gives a dose and never suggests a substitute. It says a pharmacist will answer and transfers the call or takes a message, and in an emergency it points the caller to 112.
Directions and messages
How to get to the pharmacy and other practical details come from your documents. If nobody is available, the AI voice assistant takes the message and emails it to you.
A call, for example
How a call goes when the agent answers: it knows what your documents say, and hands over to a person when it should.
Caller
Good evening, until what time are you open today?
Agent
Good evening. Today we are open until 21:00, and the chain's duty pharmacy, open around the clock, is the one in Central Square.
Caller
Thank you. Do you have the children's cough syrup in stock?
Agent
I will check in the pharmacy's system. The children's cough syrup is in stock at this pharmacy.
Caller
Good. And how many teaspoons should a five-year-old take?
Agent
For dosage and medical questions, a pharmacist will answer. I can transfer you to the pharmacy now, or take a message.
Caller
Transfer me, please.
Agent
Transferring you now. If it is an emergency, please dial 112.
FAQ
Does the agent give medical advice or doses?
No, never. It does not give doses and does not recommend substitutes for a medicine. It tells the caller that a pharmacist will answer, and transfers the call or takes a message.
How does it check stock?
Through an integration with the pharmacy's system. The caller asks about a product, and the agent checks the stock during the call.
What happens in an emergency?
The agent tells the caller to dial 112. For non-urgent medical questions, it transfers them to a pharmacist, within the hours you set.
What does it cost for a pharmacy?
€5.00 per month for the number, plus €0.15 per incoming minute; outgoing minutes, such as transfers to the pharmacist, are priced separately (€0.15). Prices are public, with no setup fee.
Create an account and let the agent handle the simple questions, so your pharmacists can look after patients, or see the public prices.
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