Returns and cancellation policy

How returns work and how long they take, cancelling an order, ending a Tech Ingrained subscription, the right of withdrawal, and refunds.

Version of 2026-10-06

1. Returning a digital service

Tech Ingrained is a digital service, provided online, so there are no physical goods to send back. A return means giving up the service — by cancelling the order, ending the subscription or, for consumers, withdrawing from the contract — and refunding what is owed.

2. How to return

• Send the return request by email to office@techingrained.com, from the account's address, or by post to TECH INGRAINED SRL's registered office, Bd. Pipera Nr. 1 V/B, Bl.11, Parter, Ap.13, Voluntari, Jud. Ilfov. Any clear wording is enough; you do not need to give a reason.
• We confirm receipt by email, and the service you gave up stops: the agents no longer answer, the numbers are released and the account is closed.
• What is owed is refunded by the same payment method: to the card used, through NETOPIA Payments, or by bank transfer to the account the payment came from.

3. Estimated return time

• Confirmation of the request: within 2 working days of receiving it.
• The refund: within 14 days of receiving the request.
• For card payments, when the amount shows in your account depends on the bank that issued the card, usually a few working days after the refund.

4. Cancelling an order before payment

If you abandon a card payment before completing it, nothing is charged and the first invoice is not issued. A new account for which no invoice is issued and paid within 14 days of its creation may be closed.

5. Ending the subscription

• You can end it at any time by emailing office@techingrained.com from the account's address.
• It takes effect on the day of the request: the agents stop, the numbers are released and the account is closed; its data is kept for 90 days and then deleted, except for what the law requires us to keep.
• Periods already invoiced are not refunded pro rata; call minutes used up to that day are invoiced.

6. Consumers' right of withdrawal

The service is meant mainly for businesses. If you entered into the contract as a consumer, you may withdraw within 14 days of it, without giving a reason (Government Emergency Ordinance 34/2014). The simplest way is the online form at https://techingrained.com/en/withdrawal, which reaches us directly; you may also send a clear statement to office@techingrained.com or a letter to our address.

Because the service starts at once, at your request when you create the account, on withdrawal you pay only for the service provided until then, pro rata. The difference is refunded within 14 days of receiving your statement, by the same payment method.

7. Refunds

• Payments made twice or by mistake are refunded in full within 14 days of being identified.
• Card payments are refunded to the same card through NETOPIA Payments; when the amount shows in your account depends on the issuing bank.
• Bank transfers are refunded to the account they came from.

8. Ending by the Provider

We may suspend or close an account for non-payment, as the Terms and conditions describe, or if the service is used against the law or the terms, with notice by email.

9. Contact

TECH INGRAINED SRL, registered office: Bd. Pipera Nr. 1 V/B, Bl.11, Parter, Ap.13, Voluntari, Jud. Ilfov, place of business: Bd. Pipera Nr. 1 V/B, Bl.11, Parter, Ap.13, Voluntari, Jud. Ilfov, tax ID (CUI/CIF) RO55566270, Trade Register no. J2026053736008, email office@techingrained.com, telephone +40 750 450 930.

This is a translation; the Romanian version prevails.