FAQ
Short answers to the questions we hear most often about the AI voice agent: what it is, how it works, what it costs and how you start.
The Tech Ingrained AI voice agent is a phone agent that answers calls in your place, day and night. It picks up every call, answers customers' questions from your business's documents, transfers calls to colleagues and takes messages. You set it up yourself, in a web interface, with nothing to install.
Unlike a key-press IVR, the AI voice agent holds a free conversation: the caller says what they need, and the agent understands and answers directly. There are no pressed menus and no waiting in a queue. When needed, the agent transfers the call to the right person.
The agent answers in Romanian or in English. It can switch language during the same call, if the caller switches to the other language.
The agent answers only from the documents you upload: prices, schedule, procedures, contact details. When you create the account you describe the business, upload the documents and test the agent straight from the browser. It is instructed not to improvise: if the answer is not in the documents, it offers a person or takes a message.
When the answer is not in your documents, the agent invents nothing. It offers the caller a conversation with a person from your team, or it takes the caller's message, which reaches you by email. That way the call is not lost.
Yes, the agent transfers the call to the right colleague, based on the subject. Transfers happen only within the hours you set. Outside those hours, or if nobody answers, the agent takes the caller's message.
If nobody is available, the agent takes the caller's message and emails it to you. The message reaches you at once, so you can call back. In your account you see every call, with transcript, summary and cost.
Yes, through integrations, the agent works with your business's applications, through their API. It can check availability, make a booking and look up a customer in your systems, for example in your booking system. The integration is set up according to the application you use.
You can start in minutes, entirely online, without a sales call. There are three steps: you create the account and immediately get a Romanian number and a draft agent; you describe the business, upload the documents and talk to the agent from the browser; once the first invoice is paid, the agent answers calls on the number.
The account comes with a Romanian phone number, assigned automatically, which the agent answers. If you already have a number, you can forward its calls to the Tech Ingrained number, from your phone operator's settings.
You pay a monthly subscription of €5.00 for each phone number, plus €0.15 per minute for incoming calls and €0.15 per minute for outgoing calls, such as transfers. Each call is rounded up to the minute, and the platform has no setup fee. The full price list is public, on the pricing page; invoices are issued through SmartBill, with e-Factura, and VAT is added.
No, the service works as a monthly subscription, with no long-term contract. You pay month by month, for the phone number and the call minutes. Payment is by card or bank transfer.
The platform runs on TECH INGRAINED SRL's own servers in Romania, and the voice and language models are external providers, named in the privacy policy. The data protection (GDPR) policies are public. For any question about data, you can write to us by email.
Calls are recorded only if you turn recording on, with a notice to callers. Regardless of recording, in your account you see every call with transcript, summary and cost. The decision about recording is entirely yours.
