'Where is my order?'
The most frequent question an online shop gets. Every such call keeps a person busy, although the answer sits in the system.
Online shops
AI voice agent for online shops
The AI voice agent for online shops answers every call, day and night, in English or Romanian. It checks order status through an integration with your system, answers questions about returns and delivery times from your documents and, when needed, transfers the call to a colleague.
What the phone costs you today
Unanswered calls during campaigns
At sales or before holidays, call volume jumps. Shoppers who get no answer order elsewhere.
Returns and deadlines, explained forever
How to return, how many days a parcel takes, what happens with the refund: the same explanations, although they are written in the terms.
How the agent helps
Order status on the spot
Through an integration with the shop's system, the agent looks the order up by number and gives its status during the call.
Answers about returns and delivery
Delivery times and the returns procedure come from the documents you upload. The agent answers only from them.
A person when needed
For harder cases, the agent transfers the call to the right colleague, within the hours you set, or takes a message sent by email.
Around the clock, in English and Romanian
The agent answers day and night, including campaigns and weekends, and can switch language during the call.
Every call in view
For every call you see the transcript, the summary and the cost, so you know exactly what customers ask.
A call, for example
How a call goes when the agent answers: it knows what your documents say, and hands over to a person when it should.
Caller
Hello, I placed an order four days ago and have received nothing.
Agent
Hello. Give me the order number and I will check it in the system straight away.
Caller
It is 10482.
Agent
Order 10482 was dispatched yesterday, with delivery estimated for tomorrow. You also have the tracking number in your order confirmation.
Caller
Fine. And if I do not like the product, how do I return it?
Agent
According to the shop's documents, you have 14 days to return, using the form on the site. If you like, I can transfer you to a colleague for details.
Caller
No need, thank you.
FAQ
How does the agent know an order's status?
Through an integration with the shop's system. The customer gives the order number, and the agent reads the status from the system during the call.
What questions can it cover?
Anything written in the uploaded documents: returns, delivery times, payment methods, opening hours. It does not improvise; if an answer is missing, it offers a person or takes a message.
Can customers still speak to a person?
Yes. The agent transfers the call to the right colleague, within the hours you set; if nobody is available, it takes the message and emails it to you.
What does it cost for an online shop?
€5.00 per month for the number, plus €0.15 per incoming minute; transfers are priced separately (€0.15). Prices are public, with no setup fee.
Create an account and let the agent answer your customers' questions, or see the prices first.
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